Top 5 Tips for Choosing the Right Letting Agent for Your Property

Choosing the Right Letting Agent for Your Property

Last Updated on September 20, 2023 by Kravelv

Contemplating renting out your property? Perhaps you’ve taken the leap but now grapple with the challenge of selecting the ideal letting agent to guide you. Fear not; many tread this path! Choosing the right letting agent can make all the difference, paving the way for a seamless and stress-free tenancy journey. In this article, we’re going to unravel five standout tips to help you make that perfect choice, in a manner that’s straightforward and actionable.

1. Start with Research

Before you dive into the deep end, take some time to do your homework. Research is the first step in finding the right letting agent. Here’s how you can get started:

Online Searches: Start by typing in your location and “letting agents” into your favorite search engine. This will give you a list of potential candidates.

Check Reviews: Once you have a list, don’t forget to read reviews. Websites like Google, Yelp, and Trustpilot are goldmines for tenant and landlord reviews. Look for letting agents with positive feedback and a good track record.

Ask for Recommendations: Reach out to friends, family, or colleagues who have experience with letting agents. They might have some valuable insights to share.

Visit Their Website: Most letting agents have websites where you can learn more about their services, fees, and contact information. Take a peek to see if they match your needs.

Compare Fees: Look into their fees and commission rates. It’s essential to know what you’ll be paying for their services.

2. Look for Experience and Reputation

Experience is a key factor when choosing a letting agent. You want someone who knows the ropes and has a stellar reputation. Here’s how you can evaluate their experience:

Years in Business: Check how long the letting agent has been in business. Generally, agents with more years of experience tend to be more reliable.

Track Record: Ask about their track record. How many properties have they successfully managed? Are they experienced in handling properties like yours?

Client References: Don’t hesitate to ask for references from current or former clients. Speaking to others who have worked with the letting agent can give you valuable insights.

Professional Associations: Look for agents who are members of professional associations like ARLA Propertymark or NAEA Propertymark. These memberships often indicate a commitment to high standards and ethics in the industry.

3. Assess Their Services

Different letting agents offer various services, so it’s crucial to determine which ones align with your needs. Here are some services to consider:

Marketing: Ask about their marketing strategies for your property. How will they attract potential tenants? Do they use online platforms, social media, or traditional methods like flyers and newspaper ads?

Tenant Screening: Inquire about their tenant screening process. You want to be sure that they’ll find reliable tenants who will take good care of your property.

Property Management: If you’re looking for full property management, make sure they offer it. This includes tasks like maintenance, inspections, and handling tenant issues.

Legal Compliance: Ensure the letting agent is well-versed in landlord-tenant laws and regulations. They should keep you updated on any legal changes that may affect your property.

Communication: Effective communication is vital. How will they keep you informed about the status of your property and tenant-related matters?

4. Understand Their Fees

Letting agent fees can vary significantly, so it’s essential to understand their fee structure upfront. Here are some common types of fees to watch out for:

Tenant Finding Fee: This is a one-time fee charged for finding suitable tenants. It usually covers marketing and tenant screening.

Management Fee: If you opt for full property management, you’ll be charged a monthly management fee. Make sure you know the percentage or fixed amount.

Renewal Fees: Some agents charge fees when tenants renew their leases. Clarify whether these fees apply.

Maintenance and Repairs: Ask about their policy for handling maintenance and repair costs. Some letting agents may charge an additional fee for coordinating these services.

Exit Fees: Be aware of any fees you might incur when you decide to switch letting agents or sell the property.

VAT: Check if fees are inclusive or exclusive of VAT, as this can affect your budget.

5. Meet Them in Person

Finally, before making your decision, it’s essential to meet potential letting agents in person. This step can give you a better sense of their professionalism, communication style, and whether you feel comfortable working with them. Here’s what to look for during your meeting:

Communication Skills: Pay attention to how they communicate with you. Are they clear and responsive to your questions and concerns?

Local Knowledge: Ask them about their knowledge of the local property market. An agent familiar with your area will have a better understanding of rental trends.

Presentation: Observe their appearance and the materials they bring to the meeting. A professional appearance and well-prepared documents can indicate their commitment to their work.

Questions: Prepare a list of questions and see how well they answer them. Are they knowledgeable and able to address your concerns?

Gut Feeling: Trust your instincts. If something doesn’t feel right or if you don’t feel comfortable, it’s okay to keep looking for another agent.


Choosing the right letting agent for your property is a crucial decision that can impact your rental experience significantly. Remember to start with research to create a shortlist of potential agents, then assess their experience, services, and fees. Good luck!